Warranty and returns
Warranty & Returns Policy
Last updated: October 2025
🔧 Product Warranty
At Rogue Off-Road, we stand behind the quality of every part and accessory we sell. All products are covered by the manufacturer’s warranty, which varies by brand and product type. Rogue Off-Road does not offer its own extended warranty, but we will assist you with any warranty claim directly with the manufacturer.
Warranty Coverage Includes (depending on brand):
- Defects in materials or workmanship under normal use
- Manufacturer-approved installation and operation
- Replacement or repair (at manufacturer discretion)
Warranty Does Not Cover:
- Improper installation or misuse
- Damage from accidents, racing, or off-road impact
- Normal wear and tear or cosmetic damage
- Labor, shipping, or downtime costs associated with warranty replacements
If you believe you have a warranty claim, please contact us first at:
📧 info@rogueoff-road.com
Include your order number, photos of the product, and a description of the issue. We’ll help you initiate a claim with the manufacturer and guide you through the process.
🔁 Returns & Exchanges
We want you to be 100% satisfied with your purchase. If you need to return or exchange an item, please review the following policy:
Eligibility:
- Returns must be requested within 30 days of delivery.
- Items must be unused, uninstalled, and in original packaging.
- A Return Merchandise Authorization (RMA) number is required before sending any item back.
Non-Returnable Items:
- Electrical components, lighting, or wiring once opened
- Custom-made or special-order items
- Clearance or “scratch & dent” products
Restocking Fees:
- A 15–25% restocking fee may apply depending on the manufacturer’s policy.
- Original shipping costs are non-refundable.
How to Start a Return:
- Email info@rogueoff-road.com with your order number and reason for return.
- We’ll reply with an RMA number and return instructions.
- Ship the item using a trackable method to the address provided.
- Once received and inspected, we’ll process your refund or exchange.
Refund Timing:
- Refunds are typically issued within 5–10 business days after inspection approval.
- Refunds are made to the original payment method.
🚚 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 5 business days of delivery.
Include clear photos of the packaging and item, and we’ll arrange for replacement or correction as quickly as possible.
⚙️ Installation & Fitment Disclaimer
Many off-road and aftermarket parts require professional installation. Rogue Off-Road is not responsible for damage caused by improper installation, misuse, or modification. Always verify fitment and compatibility before installation.
📞 Need Help?
If you have any questions about your order, return, or warranty, our team is here to help.
Rogue Off-Road
📧 info@rogueoff-road.com
📍 1032 N. Jackson St, Jacksonville, TX
📞 (XXX) XXX-XXXX
Hours: Monday–Friday, 9 AM–5 PM CST